A fundamental shift has taken place in our healthcare system – a shift that moves health care teams from doing something for or to a patient to partnering with the patient in her or his care. This model is known as Patient and Family Centred Care, and extends beyond the care setting to the organization’s decision-making tables.

The benefits of Patient and Family Centred Care are increased quality of care, enhanced patient safety, and higher satisfaction, among both patients and staff.

As an organization, KDH has identified patient and Family Centred Care as a guiding principle, and we have committed to partnering with patients, both in their care and in the design, delivery, evaluation and improvement of our health services.

We developed a Patient and Family Engagement Strategy to make Patient and Family Centred Care a reality at KDH for every patient, every time.

To foster the culture of Patient and Family Centred Care among all staff, physicians and volunteers at KDH, we created a campaign called ‘The Patient Experience Starts Here.’ Click here to learn more about our campaign.

Click here to watch our video about Patient and Family Centred Care at KDH, and what ‘The Patient Experience Starts Here’ means to each of us.

Partner with KDH as a Patient and Family Advisor

As part of our commitment to Patient and Family Centred Care, we are looking for people to join us as informed and independent volunteer Patient and Family Advisors.

A Patient and Family Advisor is a person who has had a recent experience (generally within three years) of being a patient, or is the family member of a patient, and is partnering with staff and physicians to provide direct input into policies, programs and practices that affect patient care and services.

Patient and Family Advisors at KDH do one or more of the following:

  • Share their health care experiences;
  • Participate in committee work;
  • Review or help create educational or informational materials;
  • Work on short-term projects;
  • Attend meetings of our Patient and Family Advisory Committee.

Patient and Family Advisors are welcome to provide input in person, by email, or over the phone. No special qualifications are required.

To learn more about becoming a Patient and Family Advisor at KDH, please contact Lana LeClair at 613.258.6133 ext. 222, or lleclair@kdh.on.ca.

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