Please be advised there will be a planned network outage at KDH from 8:00 pm Saturday October 21, 2023 until 4:00 am Sunday October 22, 2023. The outage is required for replacement of a number of core switches as part of a significant IT Infrastructure upgrade.
This planned outage entails the shutdown of ALL network services, including internet, Wi-Fi, phone systems, and other online hospital communication services, including our Epic electronic health record system.
During the planned outage, we will be reverting to paper processes. Please be prepared for delays during this time.
Replacement of the core switches is crucial due to the large load of services they carry. Extensive planning around the network outage has been carried out to ensure it has the least impact on KDH services. IT teams will be working around the clock to ensure a smooth process.
To reach our inpatient medical unit during the outage, patients’ family/caregivers may call the unit at 613-285-6326.