North Grenville COVID-19 Assessment Centre

KDH is a proud partner in the North Grenville COVID-19 Assessment Centre, which opened in Bell Hall on the Kemptville Campus on September 24, 2020. Learn more. 

COVID-19 Visitor Guideline as of July 22, 2020

KDH began carefully welcoming visitors for inpatients and residents back into the hospital on July 22, 2020. For everyone’s safety, we are taking a gradual, evidence-based approach to visitation; due to our onsite Interim Long-Term Care unit we are following Ministry guidance for long-term care. Click here for the specifics of the current Visitor Guideline.

Update on rescheduling of appointments there were cancelled due to the pandemic

We are pleased to advise that our clinic appointments, diagnostic imaging services (x-ray, ultrasound, etc.) and day surgeries are resuming.

These services are ramping up slowly, however, and because of COVID-19 precautions, we are able to see fewer patients per day.

All appointments will be rebooked based on urgency as determined by the physician. We thank you in advance for your patience as there is a large volume of patients to be rescheduled.

  • If your clinic appointment was cancelled, we will call you to reschedule. Your specialist will determine whether you need an in-person or telephone appointment.
  • If your diagnostic imaging appointment was cancelled, we will call you to reschedule.
  • If your day surgery appointment was cancelled, please contact your surgeon’s office regarding your new surgery date.

When you come for your appointment you will need to come alone, and you will need to sanitize your hands and wear a mask.

If you have questions about your condition while you are waiting for your appointment to be rescheduled, or if your condition changes, please contact your doctor or healthcare provider.

If you need emergency care, please go to your nearest Emergency Department.

Note that the provincial government has advised hospitals to take a gradual approach to resuming services, giving priority to patients with urgent needs. Hospitals in eastern Ontario are working together on a regional approach to resuming rescheduled surgeries and procedures.

Click here for a joint message from Chiefs-of-Staff at hospitals in the Champlain region regarding the safe, coordinated and gradual approach to increasing scheduled services, which were postponed at the beginning of the COVID-19 pandemic.

Kemptville Distrist Hospital is taking extra precautions to ensure the safety of our patients, visitors, staff, physicians, and volunteers during the COVID-19 pandemic. Below is a list of current restrictions/cancellations at KDH.

Given the very fluid nature of the situation, this page will be updated regularly. We are committed to being transparent and accountable in all our communications. We thank the entire KDH community, both within and outside our walls, for your understanding and cooperation during this challenging time.

  • No visitors are permitted except on compassionate grounds until further notice.
  • There is one entrance open to the public – the ER entrance – where you will be screened on arrival.
  • All non-urgent x-rays and ultrasounds have been cancelled. If your test is deemed urgent,  the hospital will call you to confirm the date and time of your appointment.
  • KDH’s annual OR shutdown has been extended until further notice.
  • Many non-acute outpatient clinics (specialist appointments) are cancelled until further notice; when the clinics are back up and running the hospital will call you to reschedule. Some clinics will continue during the pandemic based on medical need or urgency. If your appointment is going ahead, the hospital will call you.​
  • All volunteer services have been suspended; this includes operation of the hospital’s coffee shop.
  • All large group events are cancelled until further notice.
  • All after hours meetings at KDH are cancelled until further notice.

For details on the cancellation and postponement of non-urgent surgical and outpatient services during the current COVID-19 pandemic, read our Reduction of Clinical Services Plan.

What to do if you think you might have COVID-19:

The most common symptoms of COVID-19 include fever, cough, difficulty breathing, muscle aches, fatigue, headache, sort throat and runny nose; these may occur within 14 days of exposure to another case.

If you are concerned about possible symptoms of COVID-19, complete the Ministry of Health’s online self-assessment tool and follow the guidance provided. If further clinical assessment is advised, call your healthcare provider or the Health Unit (1-800-660-5853 extension 2499). Before visiting any health care provider, call ahead and advise them of your symptoms and travel history.

If you are having severe difficulty breathing or experiencing other severe symptoms, call 911 immediately. 

Assessment Centres: You may be directed by the Health Unit to an Assessment Centre. Within Leeds, Grenville and Lanark, Assessment Centres have been set up in Brockville, Smiths Falls and Almonte.

Brockville Assessment Centre: Appointments or referrals are no longer required. This centre accepts walk-ins for screening at 100 Magedoma Boulevard, between 10:00am and 5:30pm, 7 days a week.

Smiths Falls/Almonte Assessment Centres: These centres require a referral and appointment. Call your healthcare provider or the Health Unit (1-800-660-5853 extension 2222) for a referral.

Please do not present directly to the emergency department as most people with COVID-19 can self-care at home and do not need medical attention.  This will help protect resources and other more vulnerable patients who do need emergency care.

This information is not intended to provide medical advice. If you have medical questions, consult a health practitioner or your local public health unit.

For more information:

Consult the Leeds, Grenville and Lanark District Health Unit for up-to-date recommendations on screening, self-isolation, travel advice and public gatherings. Everyone is reminded as well to continue to practice frequent hand hygiene and careful respiratory etiquette.

Mental Health Support during the pandemic:

It’s normal to feel worried and overwhelmed during these uncertain times. Help is available for people experiencing heightened stress and anxiety during the COVID-19 pandemic.

For children and youth:

Call WAY – Wellness Access for Youth – at 1-866-741-1WAY (1929) to speak to a counsellor about current stress and anxiety or any mental health issue, and to get connected to any of the WAY partners whose services you need. WAY partners include Children’s Mental Health of Leeds and Grenville,  Connect Youth (for help with housing, employment, or support while waiting for a referral), and PLEO – Parents’ Lifelines of Eastern Ontario.

For more information about WAY, visit https://www.kdh.on.ca/way

For adults:

The office of Lanark, Leeds and Grenville Addictions and Mental Health (LLGAMH) in the KDH Health Centre on our campus is currently closed due to the pandemic; however, LLGAMH’s counsellors and case workers are working remotely, and are ready to take your call, whether you are a current client or you find yourself in need of service now. Please call 613-342-2262.

For more information about LLAGM, visit https://llgamh.ca

Updated June 2, 2020.