The North Grenville COVID-19 Assessment Centre (NGCAC) is a community-based collaboration of five partners: Rideau Crossing Family Health Centre; the Leeds, Grenville and Lanark District Health Unit; the Municipality of North Grenville; Leeds Grenville Paramedic Service; and Kemptville District Hospital.
NGCAC is located in Bell Hall on the Kemptville Campus in Kemptville, Ontario and is open Monday to Friday from 9 am to 5 pm.
Opened as an assessment centre on September 24, 2020, the NGCAC transitioned to a full assessment and treatment centre on October 6, 2020.
As a full assessment and treatment centre, the NGCAC provides assessment by a physician, testing, and treatment for respiratory illness, if required. Patients can access the centre on their own if they meet provincial eligibility requirements, and can also be directed there by their family doctor’s office.
In general, people who have symptoms of COVID and/or have been exposed to a confirmed case of the virus will be tested (see Question 1 below for current provincial eligibility requirements).
Under a very tight timeline, the partners designed the centre to be as efficient as possible, to minimize wait times for patients and families, and to minimize disruption on the Kemptville Campus, which is home to several schools and other organizations.
For more information, please call 613.258.6133 ext. 239 or visit the assessment centre’s website, NGCAC.ca.
FREQUENTLY ASKED QUESTIONS
1 Who can get tested?
Provincial guidance released September 24, 2020 states that people in Ontario should only seek testing at assessment centres if they:
- Are showing COVID-19 symptoms;
- Have been exposed to a confirmed case of the virus, as informed by your public health unit or exposure notification through the COVID Alert app;
- Are a resident or work in a setting that has a COVID-19 outbreak, as identified and informed by your local public health unit; and
- Are eligible for testing as part of a targeted testing initiative directed by the Ministry of Health or the Ministry of Long-Term Care.
2 Do I need a health card?
No, you can get tested without a health card.
3 How do I make an appointment?
In person: you drive into the Entrance at County Road 44 and College Road, you are assessed in terms of eligibility for testing, and you receive an appointment window for your test; during this one-hour time window you go to 15 Campus Drive/Bell Hall to be tested
4 Do I need a referral?
No. On entry to the Kemptville Campus, Assessment Centre workers will give you a referral form to be filled out for each person. Please print legibly and pay particular attention to your date of birth and postal code.
5 What is the process for getting tested?
STEP 1: Arrive to the Kemptville Campus soccer field entrance at County Road 44 and College Drive – there is plenty of signage as you arrive to direct you.
STEP 2: You will be met in your car by Assessment Centre staff, who will determine your eligibility for testing. Whoever is eligible will receive a registration form to be completed and an appointment window that we call a TIME PASS. The time pass will have an appointed time window to return, i.e., 9am to 10am.
STEP 3: Present to 15 Campus Drive (Bell Hall) at your appointed time (entrance across from Kemptville District Hospital). As you enter the campus you will be met by a security guard who will direct you to the parking lot after you present your time pass.
STEP 4: Enter the Bell Building, register and get your test.
6 What happens inside the Assessment Centre?
When you arrive at Bell Hall (the Assessment Centre), you will join the line to be registered with our registration staff, and they will place an identifying sticker on your referral form. This same sticker will also be used on the vial containing your swab to identify it as yours. After you are registered you will enter the testing waiting area. When you are called you will go to a private cubicle where a doctor or nurse will perform the test
Please note it is important at all times to maintain a physical distance of 2 metres from all other patients outside of your bubble.
7 What should I do while I’m waiting for the time window on my ticket?
Please remember that you need to be self-isolating while you’re waiting for your COVID-19 test. Go home and rest if you can. If that is not feasible, please rest in your car and refrain from shopping, etc. While on the Kemptville Campus, please do not enter any building other than the Assessment Centre and note that walking on the grounds is prohibited. These measures are key to keeping everybody safe.
8 Does the assessment centre test children?
Yes, the Assessment Centre is equipped to test children six months of age and up for COVID-19.
9 Where is the Assessment Centre located?
The Assessment Centre is located in Bell Hall on the Kemptville Campus; however, you must first get a ticket containing your appointment window at the Assessment Centre Entrance at County Road 44 and College Road, Kemptville
10 Can I go get a ticket by myself, then bring the rest of my family to the Assessment Centre at the assigned time?
No, everyone who needs to be tested must be in the vehicle at the time you get your ticket.
11 Is the Assessment Centre just for North Grenville Residents?
No, the Assessment Centre is open to all Ontarians.
12 If I have no COVID-19 symptoms, but I need a test to visit a loved one in long-term care, can I get tested?
Yes, provided that your loved one lives in a long-term care home.
13 How do I contact the Assessment Centre?
You can contact the Assessment Centre by phone at 613.258.6133 ext. 239 or by email at NGCAC@kdh.on.ca
14 What are the hours of operation?
9 am to 5 pm Monday through Friday
15 Is parking available?
Yes, parking is available, and it is free.
16 How do I find out my results?
Patients with valid Ontario health cards can look up their results at https://covid-19.ontario.ca/ All patients with positive results will be contacted by the Accessment Centre and Public Health (the local Health Unit).
While waiting, if you have questions about your results you can email NGCAC@kdh.on.ca. Please include your date of birth, phone number and the date you were tested.