In-Hospital Care

At KDH, we are dedicated to providing safe, patient and family centred health services embodying compassion, respect, and accountability. We will do our utmost to make your inpatient stay as comfortable and healing as possible.

While you are here, please let us know about any needs you have. Be involved in your healthcare. Speak up if you have questions or concerns about your care.

Read our Patient and Family Information booklet for everything you need to know about your stay at KDH. For information about medication safety and prevention of blood clots, falls and more while in the hospital, read our Patient Safety brochure. 

Here are some Frequently Asked Questions about in-hospital care:

  • your Ontario health card and private health insurance information
  • list of any medications and/or foods that you are allergic to
  • all medications (including prescription drugs, over-the-counter drugs, vitamins, food supplements and herbal products) that you are currently taking – in their original bottles
  • comfortable clothing and non-slip footwear
  • toothbrush, toothpaste, unscented shampoo, body lotion, shaving supplies
  • hairbrush or comb
  • sanitary items

We will do everything we can to help you get well and get your life back to normal as quickly as possible. Discharge planning begins as soon as you arrive at the hospital. Members of your healthcare team will discuss and assess your needs and possible challenges you may experience after being discharged from the hospital. The doctor will try to notify you 24 hours before you are to be discharged. On the day of your discharge, please arrange for transportation home prior to 11 am. We recommend that a friend or relative accompany you home. We will provide you with any necessary prescriptions and an appointment for follow-up care, if necessary.

There are no defined visiting hours and loved ones are welcome to visit patients at KDH at times that work best for patients in collaboration with care teams. Two visitors at a time are permitted in most care areas.

Yes, we now know that cell phones don’t interfere with the functioning of medical equipment.

Free WiFi is available. Here’s how to get it: 1. Set your laptop/tablet to receive WiFi, 2. Scan for wireless networks, 3. Select Guest Internet, 4. Enter Password: KDH Guest.

You can rent a telephone and/or a tv on a day-by-day basis. Rental forms are available at the nursing desk.

You will see your physician daily and you will receive 24-hour monitoring and treatment from nurses and other healthcare professionals.

Healthy, nutritious meals are served at 8:00 am, noon and 5:00 pm. You will be asked your choice for lunch and dinner each morning at breakfast time, and at dinner time for the next day’s breakfast. The choices offered are based on your diet order (determined by your doctor and/or our registered Dietitian). There is a servery available for patients to use. If you are on a special diet please check with the nurse before eating food from the servery. Family may bring in food for you but we ask that they check with the nurse if you are on a special diet.

Quitting smoking is the single-most important thing you can do for your health. Ask a staff member; we can help you quit, or at least help to reduce the urge to smoke while you are in hospital.

This depends on your health insurance coverage. The cost of a bed in a three or four bed ward-room is covered by OHIP. If you have additional health insurance, it may cover the cost of a semi-private or private room. There are two family suites at KDH, designed for palliative care patients, pediatric patients or other patients with family attending. These suites may be used by patients requesting private accommodation, when available.

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Open ProfileAnn Massey

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“I had surgery at KDH for a knee injury. The experience I had was like no other. The video of what to expect was superbly done and put me at ease before I arrived. The greeter was welcoming and had a great sense of humour. I could tell he really enjoyed his job! The nurse who took care of me explained everything that would happen. I shared with her my fear of IVs and she used a small needle and distracted me so I felt only a pinch. Dr. Marshall explained the procedure and what would happen. He wheeled me into surgery and the people in the OR all introduced themselves and told me what they do. After the surgery, another nurse was there when I opened my eyes and she could see I was confused so she told me it was ok to go back to sleep for a little while. Later, she made sure I was ready to go. I work in the Human Resources field, and I would love to know more about how you create a culture where everyone wants to be at work and be their best selves!”

Christina