Patient and Family Centred Care at KDH

A fundamental shift has taken place in our healthcare system – a shift that moves health care teams from doing something for or to a patient to partnering with the patient in her or his care. This model is known as Patient and Family Centred Care, and extends beyond the care setting to the organization’s decision-making tables.

The core principles of Patient and Family Centred Care are dignity and respect, information sharing, participation, and collaboration. The benefits of Patient and Family Centred Care are increased quality of care, enhanced patient safety, and higher satisfaction, among both patients and staff.

As an organization, KDH has identified patient and Family Centred Care as a guiding principle, and we have committed to partnering with patients, both in their care and in the design, delivery, evaluation and improvement of our health services.

We wrote a Patient and Family Engagement Strategy to guide us in that work. An important part of the strategy is our campaign called, ‘The Patient Experience Starts Here’, which is designed to further embed a culture of Patient and Family Centred Care at KDH.  Learn more about our campaign.

As part of our campaign, we’ve made two videos celebrating Patient and Family Centred Care at KDH: ‘The Patient Experience Starts Here: What That Means to Me’; and ‘The Patient Experience Starts Here: Culture in Action’. Watch both below.

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Open ProfileLouise Beaudoin

Open ProfileStaff ProfileLouise BeaudoinEnvironmental Services Technician

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“It is with immense gratitude that we write to express our appreciation for our mother’s recent inpatient stay. Georgina was admitted through the ER and spent a few weeks on the inpatient medical unit before being transferred to Convalescent Care. She is 89 years of age. It is quite safe to say that her care at KDH was exemplary from her time in the ER to her organized discharge just over three months later. Our family would like to extend our warmest thanks to all the nurses, RPN's, and dietary staff who were involved in her care. We are also most grateful for the care and excellence provided to her daily by the Occupational Therapist and the Physiotherapy Team. KDH delivers excellence in the care of our aging population with a client-centred approach, with very driven teams, not only to complete daily tasks but to accomplish patient goals."

Georgina’s family