Patient Declaration of Values
Almost a decade ago, in compliance with the Ontario government’s Excellent Care for All Act (ECFAA), KDH developed a “Patient Bill of Rights” in consultation with community stakeholders, and made it public. Our Patient Bill of Rights was a series of statements designed to reflect our commitment to patient-focused care, and clarified what patients could expect from KDH.
In light of our significant efforts in recent years to deliver Patient and Family Centred Care in its fullest form – partnership with patients, both in their care and at our decision-making tables – we decided it was time to review our Patient Bill of Rights. As a result of our organizational commitment to Patient and Family Centred Care, we now have a Patient and Family Advisory Committee (PFAC) made up of volunteer Patient and Family Advisors, and it was this group that took on the task of reviewing the statements.
The results of their work can be seen in the new “Patient Declaration of Values” outlined in the infographic below. Note that, like those of many other Ontario hospitals, the KDH Bill of Rights has evolved into a Declaration of Values. It is a series of statements about what our patients value.
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“I would like to extend a sincere thank you to all the physicians, nurses, nursing aides, dietary, environmental services, lab, and diagnostic imaging staff, and many others who helped so much to make my stay in March so much easier for me. It was a worrying time for me and my family. There was not a single staff member at any time who did not make me feel more at ease and well cared for. I am still finding ways to cope with my condition and slowly but steadily improving with the regular support of my doctors and remain cautiously optimistic, but it looks like a long road ahead. I learned a lot while I was being cared for, particularly about the value of those small instances of human kindness. I wanted to express my appreciation for all the dedicated work everyone at KDH does.”
