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24 Hour Emergency

April 23, 2023 | WAIT TIME ADVISORY

Please be aware we are experiencing a surge in patient activity and ER wait times are longer than usual as a result. If you are able to seek medical attention for a mild ailment at a walk-in clinic or book an appointment with your primary care provider, we encourage you to do so to preserve our capacity to provide emergency care to our community. If you need to be seen in our Emergency Department, please do not hesitate to seek the care you need. Thank you.
People who do not have a family doctor or nurse practitioner to provide care in a timely manner can call Health Connect Ontario at 811 for advice or chat online with a registered nurse at https://healthconnectontario.health.gov.on.ca

 

The Kemptville District Hospital Emergency Department is open 24 hours a day, 365 days a year to meet your emergency care needs. We are committed to providing you with efficient, timely, and patient-centred emergency treatment.

What to expect

When you arrive, a specially trained triage nurse will assess you to determine how quickly you need treatment. Your pulse, blood pressure, temperature and breathing will be measured and notes will be made of any allergies or medications you are taking.

If your condition is life-threatening, you will receive care immediately. If your condition is not life-threatening, you will see the doctor as soon as possible. In some cases, the nurse may do some tests or provide medication before the doctor sees you.

Click here for details on how emergency cases are prioritized at Canadian hospitals. Please note that prescription renewals and completion of forms are not functions of the Emergency Department.

The registration clerk will ask for your name, address, Ontario Health Card (OHIP) number (or other health insurance plans), family doctor’s name, and an emergency contact phone number. The clerk will make up a chart for you and give you an identification wrist-band. Learn more.

ER wait-times

ER wait-times are difficult to predict, especially in a small ER like KDH’s, where one critically ill patient can exhaust all resources for a significant period of time. Click here to learn more.

Visitors

Adult ER patients may be accompanied by one family member/friend. Children may have two people accompanying them. Visitors are asked to refrain from eating and drinking in the ER; kindly take any food or drinks out into the main lobby. Please note our Coffee Bar/Gift Shop located in the main lobby is open Monday to Friday 9am to 4pm.

Not sure whether to come to Emergency?

Call Telehealth Ontario, 1.866.797.0000 or TTY: 1.866.797.0007 and get free, confidential advice from a Registered Nurse.

 What to bring to the Emergency Department

  • Your OHIP card (or applicable medical insurance card if you live outside Ontario)
  • Your current medications (prescription bottles, not dossettes) including non-prescription medications (herbals, vitamins and other ‘over the counter’ medications) – we need to know exactly what medications you are taking in order to accurately diagnose and treat your condition
  • List of any allergies/MedicAlert information

When phoning for an ambulance

  • Dial 911
  • Have posted by your phone at all times your 911 address, your telephone number and health card number. During a crisis it is possible to forget this crucial information.