COVID-19 Visitor Guideline as of July 22, 2020

KDH began carefully welcoming visitors for inpatients and residents back into the hospital on July 22, 2020. For everyone’s safety, we are taking a gradual, evidence-based approach to visitation; due to our onsite Interim Long-Term Care unit we are following Ministry guidance for long-term care.

Here are the basics of our new COVID-19 Visitor Guideline:

  • Inpatients/residents can identify two visitors each to be pre-screened and approved. (These can change as long as 24 hours’ notice is given.)
  • Patients/residents are entitled to at least one visit with an approved visitor per week (more based on availability)
  • Visits can be up to one hour in length
  • Visits must be pre-booked ​
  • Visits may occur between the hours of 1:00-5:00pm and 7:30-9:00pm
  • Visitors must pass active screening over the phone to become approved
  • Visitors must attest to have had a negative COVID-19 swab within 14 days in the lead-up their visit
  • Visitors must pass active screening prior to gaining access to the unit

Note that outdoor visits are being considered on an individual basis in consultation with the interdisciplinary team for safety.

The new Visitor Guideline received very positive reviews from our Patient and Family Advisors when it was presented to the Patient and Family Advisory Committee for feedback.

The Guideline will be revisited when any changes occur to Ministry Directive #3 governing long-term care homes, or every two weeks.

Please note this Guideline does not apply to compassionate visits, which have been ongoing throughout the pandemic.

Visiting a Patient

Studies have shown that having visitors while in hospital can help speed up a patient’s recovery. We therefore encourage visitors and ask you to follow these guidelines:

  • Watch and listen for cues that your family member or friend needs to rest or have time alone.
  • Be considerate of roommates, who may be sleeping or having a procedure done.
  • Please don’t visit if you are sick. Patients can be put at risk if germs are brought into the hospital. If you have a fever, cough, runny nose, sore throat, diarrhea or new rash, please stay home.
  • Hand-washing is the best way to stop the spread of germs. Even if you are feeling well, you may be carrying germs that could make patients sick. Please use the hand sanitizer provided at hand cleaning stations throughout the hospital before and after each visit. Learn more about patient safety at KDH.
  • KDH is a scent-free facility. In consideration of others who may suffer from allergies or chemical sensitivities, we ask that you don’t bring or send live flowers, or wear perfume or other scented products while at KDH.
  • Please make sure any balloons you bring to the hospital are made of mylar, not latex. Latex balloons can cause severe allergic reactions in some people.

Visiting Hours

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