Current COVID-19 Visitor Guidelines

On December 21, 2020, the Ontario government announced a province-wide shutdown beginning on December 26 to slow the spread of COVID-19; these new restrictions will be in place for 28 days. During this period, there will be changes to the KDH Visitor Guidelines, which include the following:

  • Two essential caregivers per resident/patient are permitted, one visitor at a time.
  • There will be no changes to the essential caregiver list once established for December 26 and moving forward during the code grey lockdown (i.e, caregivers are not permitted to swap between five family members).
  • ALL caregivers must provide proof of a negative COVID-19 test prior to entering our facility on a WEEKLY
  • ALL caregivers, including caregivers for palliative residents/patients, will be required to follow the same rules.
  • NO general visitors are permitted to visit during the code grey lockdown.
  • ALL visitors will be telephone-screened prior to visiting.
  • Visits must be pre-booked.

Please refer to the following table for information related to visitor restrictions based on nursing unit. Appointments can be made for visits between 11:00 am and 8:00 pm every day.

Unit Number of Visitors Special Precautions
Emergency Department No visitors are permitted at this time Exception: parents of small children, caregivers, special circumstances (based on approval from MD and staff)
Medical/Surgical Department 1 visitor at a time with pre-booked appointment

-Maximum of 2 essential caregivers  that are pre-screened and approved per unit

-Must have pre-booked visit

-Must pass active screening for COVID-19

-Must show proof of  negative COVID-19 test weekly

Interim Long-Term Care/ Convalescent Care Unit 1 visitor at a time with pre-booked appointment

-Maximum of 2 essential caregivers pre-screened and approved per resident.

-Must be pre-booked visit.

-Must pass active screening for COVID-19

-Must show proof of  negative COVID-19 test weekly

Caregiver definition can be seen in this link:

Visiting a Patient

Studies have shown that having visitors while in hospital can help speed up a patient’s recovery. We therefore encourage visitors and ask you to follow these guidelines:

  • Watch and listen for cues that your family member or friend needs to rest or have time alone.
  • Be considerate of roommates, who may be sleeping or having a procedure done.
  • Please don’t visit if you are sick. Patients can be put at risk if germs are brought into the hospital. If you have a fever, cough, runny nose, sore throat, diarrhea or new rash, please stay home.
  • Hand-washing is the best way to stop the spread of germs. Even if you are feeling well, you may be carrying germs that could make patients sick. Please use the hand sanitizer provided at hand cleaning stations throughout the hospital before and after each visit. Learn more about patient safety at KDH.
  • KDH is a scent-free facility. In consideration of others who may suffer from allergies or chemical sensitivities, we ask that you don’t bring or send live flowers, or wear perfume or other scented products while at KDH.
  • Please make sure any balloons you bring to the hospital are made of mylar, not latex. Latex balloons can cause severe allergic reactions in some people.

Visiting Hours

Where we are located