Please do not visit if you are ill (e.g., fever, runny nose, cough, sneezing, vomiting or diarrhea) until your symptoms are gone.

Visitor Guidelines

There are no defined visiting hours and loved ones are welcome to visit patients at KDH at times that work best for patients in collaboration with care teams.

Please enter through the upstairs front entrance (off Concession Road) weekdays from 6:30 am to 8:30 pm. At all other times use the Emergency Entrance. Review the self-screening questions at the entrances and follow the instructions provided.

Visitors must go to the Nursing Station before going to the patient’s room.

Please clean your hands often while in the hospital with the hand sanitizer provided throughout the facility.


Inpatient Medical Unit and Interim Long-Term Care/Convalescent Care Unit: Two visitors at a time are permitted in most care areas.

ER/Diagnostic Imaging/Clinic Appointments:  Patients may be accompanied by one family member/friend. In the ER, children may have two people accompanying them.

Day Surgery: If your loved one does not require assistance, one person may accompany them into the hospital. Please enter through the Patient Welcome Centre, Emergency Entrance. Our staff will call you with instructions when they are ready for pick-up. You must remain in the area. There is some limited space within the hospital to wait. Depending on the length of the procedure, you can expect a call to pick up your loved one from 3 hours to 6 hours after arrival. Your loved one may be accompanied by either a staff member or yourself out to the vehicle.

If you have additional questions related to visiting a loved one in the hospital, please call our Ward Clerk at 613-258-6133 ext. 172 between 8am and 8pm for clarification.

Masking Update

Masks are no longer required in public areas such as hallways, elevators, and our Café and Gift Shop. This applies to staff, patients and visitors.

In the Emergency Department:

Masking remains a requirement for everyone in the Emergency Department – staff, patients, caregivers, and visitors.

On our Inpatient Medical Unit and Interim Long-Term Care / Convalescent Care Unit:

For visitors/caregivers, masks are recommended, but not required, in all areas of the Unit.  This means that caregivers and visitors may now join in for dining and sharing a meal or beverage in communal areas.

Staff are required to wear masks if their point of care patient assessment determines the need, the patient is in isolation, or the patient requests that staff wear a mask to provide care.

Suggestions for Visiting

Studies have show that having visitors while in hospital can help speed up a patient’s recovery. We ask you to follow these guidelines:

  • Watch and listen for cues that your family member or friend needs to rest or have time alone.
  • Be considerate of roommates, who may be sleeping or having a procedure done.
  • Please don’t visit if you are sick. Patients can be put at risk if germs are brought into the hospital. If you have a fever, cough, runny nose, sore throat, diarrhea or new rash, please stay home.
  • Hand-washing is the best way to stop the spread of germs. Even if you are feeling well, you may be carrying germs that could make patients sick. Please use the hand sanitizer provided at hand cleaning stations throughout the hospital before and after each visit. Learn more about patient safety at KDH.
  • KDH is a scent-free facility. Scented products and flowers can cause allergic reactions and respiratory distress for some patients and staff. Please do not use any scented products, such as perfume, cologne, aftershave or richly scented body sprays, lotions or hair sprays while visiting in the hospital, and please refrain from bringing in scented gifts, including but not limited to fragrant flowers. Flowers and plants are permitted, but may be removed if they are fragrant.
  • Please make sure any balloons you bring to the hospital are made of mylar, not latex. Latex balloons can cause severe allergic reactions in some people.

Where we are located

Page updated: August 12, 2023